Informativa sulle spedizioni

Last updated: 30 September 2026

Made-to-order production

Our products are made to order. Production normally takes 3–7 business days before dispatch. Production may take longer during high-volume periods or public holidays.

Estimated delivery

After dispatch, delivery normally takes approximately 5–15 business days, depending on the destination, selected shipping method and carrier.

Most orders are therefore expected to arrive within approximately 8–22 business days after the order is placed. These are estimates and not guaranteed delivery dates.

Unless a different delivery period is clearly agreed at checkout, we aim to deliver within 30 days after order confirmation. If we cannot deliver within the agreed period, we will contact you. Your statutory rights regarding delayed or failed delivery remain unaffected.

Shipping costs

Available shipping methods and shipping costs are shown at checkout before payment. Shipping costs depend on the destination, parcel weight and selected shipping method.

Tracking

When tracking is available, you will receive a shipping confirmation containing a tracking link after dispatch. Tracking information may require several days to update.

Customs and import charges

Orders may be produced and shipped from outside the destination country. Depending on the destination and shipping method, import VAT, customs duties or carrier handling fees may apply where these charges are not collected at checkout.

Any charges not collected at checkout are imposed by local authorities or carriers and may be payable by the recipient. Customers are responsible for reviewing possible import requirements before ordering.

Delivery information

Customers are responsible for entering a complete and accurate delivery address, email address and telephone number. Contact [offertaclo@proton.me] immediately if you notice an error.

We cannot guarantee that an address can be changed after production or fulfilment has begun. Additional shipping costs caused by an incorrect address, an unclaimed shipment or refusal to accept a parcel may be charged to the customer where permitted by law.

Lost or damaged shipments

If your order is significantly delayed, lost or arrives damaged, contact [offertaclo@proton.me with your order number. We will investigate the issue with the fulfilment provider or carrier and provide an appropriate remedy where required by law.